On Board Courier FAQs

General Questions

What is an On board Courier or a hand carry shipment? 

An Onboard Courier (OBC) moves small packages and documents on scheduled passenger flights - 365/24/7. It is one of the fastest modes of cargo transportation and is also known as hand-carry. We have been offering OBC services since 2007. 

Air Partner works with a global network of couriers with a variety of visas and high frequent flyers statuses/baggage allowances. They are carefully selected professionals with customs know-how, to ensure security and a smooth transport for extremely urgent and sensitive smaller goods.

What does an Onboard courier service include?

We can offer OBC solutions with any mode, door-door or airport-airport    

What can be sent by OBC and are there any limitations? 

OBC consignments can be any smaller consignment that a courier or numerous couriers, can transport on a passenger flight as hand luggage or checked-in luggage. We also arrange couriers to fly with shipments on private jets. 

No dangerous goods are permitted, but common commodities can be automotive components, aerospace parts, confidential documents, electronics, fashion items or medical samples. Cooling equipment can also be provided for temperature-sensitive shipments. High value items are not suitable for OBC due to insurance constraints.  

How quickly can you respond?

We deliver a quote within 20 minutes after your request - 24/7, 365 days per year to  ensure the delivery process starts as soon as possible. Due to our experience and good relations with airlines and airports, decisions can be made quickly and efficiently.  

Is my time-critical OBC delivery tracked? 

When you book with Air Partner, our exclusive online order confirmation and real-time tracking system RED-TRACK will give you total visibility at every stage of your shipment.

RED-TRACK enables online-contracting to accelerate the booking process. Your transport is then personally monitored every minute, 24/7. You will receive secure online access to track the delivery progress and SMS and email event notifications are also transmitted to multiple contacts of your choice, so that you keep the complete control of who is to be notified of each step of the transport.

Can you fly anywhere? (Visas)

Yes. However, it's subject to courier availability, but usually, we can cover visa requirements for any location globally, even if this may require the use of multiple couriers.

View all FAQs

Still have questions? Feel free to get in touch. We are available to help 24/7.