Key Facts
Industry: Management Consultancy
Length of trip: 5 days
Passengers flown: 5
Number of flights: 6
Request
To celebrate winning a big contract, our client tasked us with organising a special golf tour across 4 European countries in 5 days.
Challenge
The Citation Sovereign that was booked for the trip had a technical fault the night before the first flight planned, which could not be fixed in time. Although this situation is rare, our team are well prepared and experienced in these situations, ready to implement a back-up plan to keep our client on schedule.
Solution
Our 24 hour operations team were informed about the technical fault just before midnight. We immediately started searching for an alternative option within our network of trusted suppliers and organised an Embraer Legacy. The client was informed first thing in the morning and the jet was positioned and ready for the flight as planned. All costs for the replacement aircraft are covered by our unique CharterPLUS guarantee, which means you can have peace of mind that there is always a backup. Catering and personalised gift packs that were to be presented on-board were transferred to the new aircraft and the client arrived at their destination on schedule. Halfway through their tour, we went above and beyond to surprise the client with a complimentary jet upgrade.